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Guides for buying, installing and using your Roambee eSIM. Can't find it? Chat works over Wi-Fi even when your eSIM doesn't.
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Account & billing
Questions, answered.
- Does my phone support eSIM? Most phones from 2018 onward do: iPhone XS, XR and newer, Google Pixel 3 and newer, and recent Samsung Galaxy S and Z series. The phone must also be carrier-unlocked. We check your device before you pay.
- When does the plan start? Validity starts the first time you connect to a network at your destination, not when you buy. Buy ahead, install at home, and it waits for you.
- Can I keep my number? Yes. Roambee is data-only and runs as a second line. Your main SIM stays active for calls and SMS; just turn off its data roaming.
- What if it doesn't connect? Chat with us — it works over Wi-Fi. If we can't get you online, you get a full refund.
- How does auto-renew work? It's off unless you turn it on. Then we buy the same plan again when your data or days run out, charge your saved payment method and email you a receipt. Turn it off any time in My eSIMs.
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