Help

How can we help?

Guides for buying, installing and using your Roambee eSIM. Can't find it? Chat works over Wi-Fi even when your eSIM doesn't.

Chat with us

Getting started

Connection

Account & billing

Questions, answered.

  • Does my phone support eSIM? Most phones from 2018 onward do: iPhone XS, XR and newer, Google Pixel 3 and newer, and recent Samsung Galaxy S and Z series. The phone must also be carrier-unlocked. We check your device before you pay.
  • When does the plan start? Validity starts the first time you connect to a network at your destination, not when you buy. Buy ahead, install at home, and it waits for you.
  • Can I keep my number? Yes. Roambee is data-only and runs as a second line. Your main SIM stays active for calls and SMS; just turn off its data roaming.
  • What if it doesn't connect? Chat with us — it works over Wi-Fi. If we can't get you online, you get a full refund.
  • How does auto-renew work? It's off unless you turn it on. Then we buy the same plan again when your data or days run out, charge your saved payment method and email you a receipt. Turn it off any time in My eSIMs.

Write to us

No account needed. We'll reply by email with a ticket number.

We use these details only to answer you. See our Privacy Policy.

Still stuck?

Real people, over chat or email.
Start a chat