How to delete your account in the Roambee app ("Roambee: Travel eSIM" on Google Play and the App Store, developer T&T 2026 Ltd) or on the web, and what happens to your data.

1. 1. How to delete your account

   In the app: open Profile → Privacy & data → Delete account, and confirm.

   On the web: sign in at my.roambee.io → Settings → Privacy & data → Delete account.

   By email: write to support@roambee.io from the email address on your account and ask us to delete it. We reply within 30 days, usually much sooner.

   We send a confirmation link to the email address on your account; the deletion starts once you confirm it. If your account has no email address (for example, you signed in with Telegram), contact support@roambee.io and we will verify the request another way.

2. 2. What we delete

   Your name, email address, phone number, addresses and company details, saved payment methods (and the matching customer record at our payment provider), push notification tokens and notification history, connected sign-in accounts (Google, X, Telegram), newsletter subscription and marketing preferences. Auto-renew is switched off and the account can no longer be used to sign in.

   Active eSIMs stop being managed by Roambee once the account is deleted. Unused data is not refunded automatically; ask for a refund under the Refund Policy before you delete your account.

3. 3. What we keep, and for how long

   Orders and invoices, for as long as UK tax law requires (6 years), no longer linked to your name or email address.

   Support conversations, for up to 24 months.

   Anonymous usage statistics, which do not identify you.

4. 4. Deleting some data without deleting the account

   You can remove saved payment methods, switch off analytics and marketing, and edit or clear your profile details in Settings at any time. For anything else, write to support@roambee.io.