These terms govern your use of the Roambee website, apps and prepaid eSIM data plans. By creating an account or buying a plan you agree to them.

1. 1. The service

   Roambee is operated by T&T 2026 Ltd (trading as Roambee), a private limited company registered in England and Wales (company number 17490180), registered office 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom. We sell prepaid, data-only eSIM profiles that connect to partner mobile networks in the destinations we list. Voice calls and SMS are not included.

2. 2. Eligibility and accounts

   You must be 16 or older. Keep your sign-in methods secure; you are responsible for activity on your account. We may suspend accounts used for fraud, resale, or abuse of referral credit.

3. 3. Plans, prices and payment

   Prices include VAT and are shown and charged in the currency you choose (EUR, USD, GBP or CHF); the price shown is the amount you pay. Your bank may add its own fees for converting your card's currency. A plan is a one-off purchase. Auto-renew is off unless you switch it on; when it is on, we buy the same plan again when your data or validity runs out, charge your saved payment method and email you a receipt. You can switch auto-renew off at any time in My eSIMs.

4. 4. Validity and usage

   Validity starts at the first connection to a partner network in a covered country and ends when the days or the data are used up, whichever comes first. Unused data does not roll over. Plans are for personal use on one device; sharing through hotspot is allowed. Reselling data, running servers or automated traffic, and other use that harms partner networks is not allowed.

5. 5. Compatibility

   You are responsible for ensuring your device supports eSIM and is carrier-unlocked. We perform a best-effort check before purchase. Each eSIM profile can be installed once; a transfer to a new device is possible once via support.

6. 6. Coverage and speed

   We rely on partner networks; coverage and speed vary by location and are not guaranteed. See the Refund Policy for what happens if the eSIM does not connect.

7. 7. Referral programme

   When someone you invite makes their first purchase, you and they each receive 1 GB of referral credit. Credit is added to one eSIM you choose and follows its validity. Self-referrals, fake accounts and bulk solicitation void the credit.

8. 8. Liability

   Nothing in these terms limits your statutory rights as a consumer or our liability for death or personal injury caused by negligence, or for fraud. Otherwise, to the extent permitted by law, our liability for any claim is limited to the amount you paid for the affected plan, and we are not liable for losses that were not foreseeable.

9. 9. Governing law

   These terms are governed by the laws of England and Wales. If you are a consumer living in the EU, you also keep the protection of the mandatory laws of your country of residence and may bring a claim in its courts.